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Making the appt was easy, staff was friendly and helpful. Our technician was friendly, very thorough and knowledgeable. He called 30 minutes before arriving and was well within the 4 hour window. Would highly recommend !

Very pleased with Jose because he told me things I didn’t know that the other four service people never told me!

Thank you so much for your help!

Hector was extremely patient and did not give up. He had to put in many parts but it is finally working! I couldn’t recommend him any higher-he is excellent and never gave up until it was working!

Edgar was so knowledgeable efficient and instructive.Thank you. I have every coverage offered and it has literally allowed me to continue living in my home. I have had my coverage for over 10 years and it has saved me thousands of dollars. The safety of my home have improved through their services.

Hector did a great job fixing our leaking dishwasher.

He was personable and quick

Well it didn’t start out well with making a appointment first scheduled for a Saturday then got email they couldn’t accommodate me with that so I tried to get ahold of the customer service what a difficult time ended up going thru a chat did another appointment and again canceled to another date girl said “tech on leave of absent” then finally appointment scheduled for today November 3 between 1-5 which tech was here about 2 very nice guy but parts need to be ordered

It was a very pleasant uncomplicated and good experience. The technician came exactly on time, was veyr polite and good natured, and he quickly figured out the problem, fixed and was done in less than 1 hour

Service man was very good , he even had the parts to replace the wiring harness

Yosniel was amazing. Came in, found the problem, ordered the parts and came back later to install. Problem fixed. Getting customer service on the phone and dealing with them to schedule an appointment was a different story. Goodman needs to do a better job with those that answer the phone when they actually do answer it.. that’s another story.