The Goodman technician was prompt in his arrival, actually arrinving early. Our ice machine had stopped working. The ice maker machine was still under warranty, but it turns out that there was nothing wrong with the machine. The drain hose had backed up which made the machine cut off. It’s a safety mechanism. Once the drain hose drained the machine starting working again. All is good. I learned from the technician on what to do in the future. Thank you, Goodman.

I had an issue with my microwave and dishwasher. When I called to have both of them checked out they had to initially schedule 2 separate appointments. When the tech who came in today to fix microwave he was very transparent and explained everything going on thoroughly and even pointed some things out. Before he left he told me he was able to get my dishwasher as well.

Very knowledgeable and polite

Our repairman worked on our gas stove in a timely manner, explaining everything that he was doing to make sure it was working properly.

On the other hand, the telephone service was terrible. Six tries to reach Goodman Solutions each taking 20 minutes. No answer at any time I was finally called back by a woman who was rude and unresponsive and poor attitude.

Hamilton did a great job ad always

Hector was kind and very knowledgeable and went over and above to educate me on my dryer and my washer took lots of time to explain.

Our repairman was very informative, courteous, and prompt.

Hector came to our home 3 times and finally found the problem and took care of it for us. You are very lucky to have such a dedicated employee representing your Company. Very impressed with his experience and he has a very friendly personality. Great guy.

Amazing job,fast,Jose is very profesional

VonZavious Redd, our service tech, was above excellent! He problem solved, installed the part, and completed the time spent at our home rapidly. Super nice, professional and knowledgeable!